Refund Policy

Effective Date: January 1, 2024

1. General Conditions

At The Zuve, we strive to ensure that our clients are completely satisfied with the digital services we provide. We offer a transparent refund policy based on the type of service engaged.

2. Digital Services & Retainers

Due to the nature of digital marketing, SEO, custom software development, and design services, considerable time and resources are allocated upon project commencement. Therefore, we generally do not offer full refunds once work has begun. However:

• If a project is cancelled before any work has commenced, a full refund (minus transaction fees) will be provided.
• For monthly retainers (e.g., SEO, Social Media), you may cancel your subscription with a 30-day notice. No refunds are provided for the current active billing cycle.

3. SaaS & Subscriptions

For custom SaaS solutions or ongoing software subscriptions, refunds are handled on a case-by-case basis based on the Service Level Agreement (SLA) established during onboarding.

4. Contact Us

To request a refund or discuss your account, please contact our billing department at info@thezuve.com.